Refund policy

We want you to be happy with your purchase from Hamilton & Murray Boutique.

Change-of-Mind Returns

For eligible full-priced items, our return period is 7 days from the date of purchase or delivery.

To be eligible for a return, the item must be unused, unworn and in its original condition, with all tags attached and proof of purchase.

Returns received outside the 7-day period may not be accepted.

Sale Items

All sale items are final sale. No exchanges or refunds will be provided on sale items for change of mind.

This includes situations where you have purchased the wrong size, prefer a different colour, or simply decide you no longer want the item.

This does not affect your rights under the Consumer Guarantees Act 1993. If a sale item is faulty, damaged, significantly different from its description or otherwise fails to meet a consumer guarantee, you may still be entitled to a remedy under New Zealand law.

Items We Cannot Accept for Change-of-Mind Returns

For hygiene, safety or product-quality reasons, we do not accept change-of-mind returns on:

• Intimate or sanitary goods
• Perishable goods, including food
• Gift cards
• Certain health and personal-care products

Faulty, Damaged or Incorrect Items

If your item is faulty, damaged, significantly different from its description, or you have received the wrong item, please contact us as soon as possible.

Your rights under the Consumer Guarantees Act 1993 are not affected by this returns policy.

Depending on the circumstances, you may be entitled to a repair, replacement, refund or another remedy under New Zealand law.

Refunds

Once your return has been received and inspected, we will confirm whether your refund has been approved.

Approved refunds will be processed back to the original payment method. Please allow approximately 2–5 business days after processing for the refund to appear, depending on your bank or payment provider.

Exchanges

For eligible full-priced items, please contact us within the 7-day return period if you would like to arrange an exchange.

** Sale items cannot be exchanged for change-of-mind reasons.

Returning an Item

Returns can be sent to:

Hamilton & Murray Boutique
15 Ganges Road
Khandallah Village 6035
Wellington
New Zealand

Please contact us before sending your return.

For change-of-mind returns, customers are responsible for return courier costs. Original delivery charges are non-refundable.

All returned items must be sent using a tracked courier service. Hamilton & Murray Boutique cannot accept responsibility for returned parcels that are lost in transit.

Contact Us

If you have any questions about a return, please contact us:

Email: info@hmb.co.nz
Phone: 04 479 8126